Belfast’s byphone system challenges global VoIP players

David Whelan and James Wells

A Belfast Voice over Internet Protocol (VoIP) phone system, which has witnessed remarkable growth since it was launched 18 months ago, has been shortlisted in two categories at the UK’s most prestigious ICT awards.

VoIP system, byphone, which was developed by Belfast engineers, Voxbit, a subsidiary of Clarity Telecom, is a simple to use phone system for businesses, that substantially improves inbound and outbound call handling.

Byphone, has created such waves in the industry that it’s challenging global players in the ‘Hosted Platform’ and ‘Ones to Watch’ categories at the upcoming Comms Business Awards in London.

James Wells, Head of Channel Sales at Voxbit which develops internet communications services, said:

“The success of byphone is that it is an end-to-end service managed in its entirety by us and provides businesses with more control over their calls resulting in a significantly improved customer service.

“Through visualising the call flow and with our innovative drag and drop system, users can essentially develop their own phone system. This enables organisations, for the first time, to see who is using the phones, when people are calling, and if any calls are unanswered.

“This insight into call activity presents businesses with the opportunity to identify where improvements can be made to the benefit of their customers.

“To have byphone recognised and challenging leaders in this field is hugely exciting for the Voxbit team, whose engineers have developed the product from concept to market.

“With more product development in the pipeline, Voxbit has the potential to disrupt the industry through intelligent, easy-to-use products that simplify telecommunications for businesses.”

Voxbit, received funding from Invest Northern Ireland in 2013 for the development of byphone, which has already gained huge traction with businesses across the UK.

David Whelan, who founded Clarity Telecom in 2000 and who owns Voxbit said:

“The technical expertise and engineering excellence of the team at Clarity Telecom has, over the years, allowed us to develop internet products and services through Voxbit that sit outside our traditional calls, lines, mobiles and broadband services.
“Clarity Telecom and Voxbit have unrivalled internet engineering experience, and this enables the team to develop solutions that simplify and improve telecoms for businesses using truly innovative technology for our client base across the UK and Ireland.

“The success of byphone in its first year, proves that we have the ability to challenge global players with our expertise based here in Belfast.”

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